Promotion of Access to Information Act (PAIA) Manual


    If you need access to information, this manual will provide you with the necessary contact details and procedures to ask us for that information. It provides a clear overview of the structure, functions, services, and index of information we hold to help identify where the required information could be. It also provides the forms you need to complete and sets out the fees you may need to pay before assisting you.


    Address: 33 7TH AVENUE
    Contact: 041 395 7685


    Our information officer and deputy information officer(s) will tend to your PAIA request.

    • Information officer

      The Managing Director is our Information Officer however he has appointed the following person.

      Name and surname RICHARD MOODIE
      Postal Address PO BOX 28351, SUNRIDGE PARK, GQEBERHA, 6008
      Physical Address 33 7TH AVENUE, NEWTON PARK, GQBERHA
      Phone 041 395 7685
    • Deputy Information Officer(s)

      The Information Officer designated the following two of the Deputy Information Officer(s) for the purposes of PAIA:

      Name and surname ANNE-MARIE ABOURIZK
      Postal Address PO BOX 28351, SUNRIDGE PARK, GQEBERHA, 6008
      Physical Address 33 7TH AVENUE, NEWTON PARK, GQBERHA
      Phone 041 395 7005

    Here is a description of different subjects about which we have information and the categories of records we hold for each subject:

    Subject  Category of records Availability
    Companies Act Records 
    • Documents of incorporation; 
    • Memorandum and Articles of Association; 
    • Minutes of Board of Directors meetings; 
    • Records relating to the appointment of Directors/ Auditor/ Public officer; 
    • Share Register and other statutory registers
    All documents of incorporation are lodged at the offices of the Registrar of Companies, and may be inspected there. The documents include the memorandum and articles of association as well as the relevant forms. 

    The other documents may be limitedly disclosed and requires a PAIA request.

    Client records
    • Name, Registration number or ID number, 
    • Address,
    • Contact details,
    • Medical condition and treatment provided
    May not be disclosed in terms of Protection of Personal Information Act.
    Legal and contracts
    • Complaints, pleadings, briefs and other documents pertaining to any actual, pending or threatened litigation, arbitration or investigation; 
    • Settlement agreements
    • Licence agreements; 
    • Confidentiality agreements;
    • Consulting agreements; 
    • Client agreements;
    • Supplier agreements; Purchase or lease agreements; 
    • Rental agreements; 
    • Various other agreements.
    Requires a PAIA request
    Human resources
    • Employees’ names and occupations; 
    • Time worked by each employee; 
    • Remuneration paid to each employee; 
    • Salaries and wages register; 
    • Disciplinary code, proceedings, and records; 
    • Arbitration awards and CCMA  cases; 
    • Employment Equity Plans, 
    • Skills Development Plans and training records; 
    • SETA records; 
    • Staff records; 
    • Expense claims; 
    • IRP5’s and Tax information pertaining to the employment of employees; 
    • Employee contracts; 
    • Performance management records; 
    • Incentive schemes; 
    • Conditions of Employment and Policies; 
    • Group personal accident; 
    • Group life; 
    • Provident fund record; 
    • Medical Aid records; 
    • Training manuals; 
    • Training records; 
    • Leave records.
    Limited disclosure permitted or may require with a PAIA request
    Health and Safety
    • Evacuation plan; 
    • Incident records and all information related to Health and Safety and information as per statutory requirements.
    Requires a PAIA request
    • Annual Financial Statements including: 
    • Annual accounts, Directors’ reports and Auditors’ report; 
    • Books of Account including journals and ledgers; 
    • Supporting schedules to books of account and ancillary books of account; 
    • Accounting records; 
    • Banking records including: Bank statements, Paid Cheques and Electronic banking records; 
    • Delivery notes; 
    • Orders; 
    • Invoices; 
    • Credit notes; 
    • Statements; 
    • Receipts and Vouchers; 
    • Register of Loans; 
    • Fixed Asset register; 
    • Rental agreements.
    Requires a PAIA request
    Tax Records
    • Copies of all Income Tax returns, VAT returns, PAYE returns, Dividend Tax returns and other tax returns and documents relating to these taxes; 
    • Documents issued to employees for Income Tax purposes; 
    • Records of payment made to SARS on behalf of employees; 
    • All other statutory compliances (VAT, SDL, UIF, Workmen’s Compensation).
    Requires a PAIA request

    Our company uses personal information to deliver our services and make sure our operations run smoothly. You can find more information about how we use personal information in our privacy notices available on our website.

    Personal information is any information about an identifiable living individual or an identifiable, existing juristic person.


    Some records will be made available under other legislation:

    Name of legislation 
    Companies Act No. 71 of 2008
    Basic Conditions of Employment No. 75 of 1997
    Compensation for Occupational Injuries and Health Diseases Act No. 130 of 1993
    Employment Equity Act No. 55 of 1998
    Labour Relations Act No. 66 of 1995
    Occupational Health & Safety Act No. 85 of 1993

    You can request access to records by completing Form 2. If your request does not comply with the formalities in this manual, we will let you know which steps you should take to comply. If you are making a request on behalf of someone else, you must submit reasonable proof of authority.

    You must provide us with proof of identity before we can process any request.

  8. Outcome of your request and fees payable

    We will decide within 30 days of receiving your request whether to grant or decline the request. We will notify you of our decision and explain why we accepted or refused your request.

    If your request is successful, we will let you know what the related fees are and how you can pay them. We may require that you pay a deposit before we process your request. The fee structure is available on the SAHRC website at Once the Information Regulator takes over from the SAHRC, you must obtain same from the Information Regulator’s website.

    If you request large quantities of information or if we cannot reasonably obtain the information you request within the original 30 days, we might have to extend the period by another 30 days. We will notify you in writing if we require an extension.

    If you do not hear from us within the period stipulated above, it means that we refused your request in terms of section 58 of PAIA.

  9. reasons why we may refuse your request

    The SAHRC’s guide to understanding PAIA sets out all the reasons why an entity may or must refuse a PAIA request.

  10. If we cannot find a record

    If there are records that we cannot find despite a reasonable and diligent search, we will notify you with an affidavit explaining the measures we have taken to locate the record. If, after we have issued such an affidavit, we find the records, we will grant you access to the records unless we have a reason to refuse your request.

  11. If you need assistance or more information

    If you require further assistance, The South African Human Rights Commission (SAHRC) or the Information Regulator  (once the Information Regulator takes over from the SAHRC after 1 July 2021) has published a guide that introduces PAIA, describes where to find information and how to request access to information. It explains when access to information may be refused and offers key references and resources. The guide is available in each official language and is intended to assist you in exercising your rights to access information.

    You can find this guide at the head office of the SAHRC:

    27 Stiemens Street

    Alternatively, you can find it at all the provincial offices and on the SAHRC website at:
    Or at the Information Regulator, once the Information Regulator has taken over, at:
    A copy of the guide is also available in an official language on our website, or you can inspect a copy of the guide at our offices during regular business hours.